Norwich Public Utilities - Norwich, Connecticut

Janie Gallart

I'd been reporting for months about a problem with the electrical poles in Sunny Waters, Stagecoach St., because there are not lights, and it turns really dark at night to the extreme that you won't be able to see anything in the street, what makes the place very dangerous at night. Several times they had said that they are gone to make a report about the situation so somebody will come to fix the problem. For several months people are waiting for them to come and fix the problem but nobody has come. What they are waiting for? How long more we have to wait to get the problem fix?

Matthew Stevens

Numerous issues with this company, let's start with not mailing warnings or shut offs then demanding the entire bill suddenly plus extra fees. This while having 3 children and a diabetic in my house. The girl on the phone was disrespectful and could only repeat the one sentence over and over. Refused to get a supervisor. Thats just one instance amongany that involve disrespectful staff, lack of training or communication skills and complete incompetence with using the postal system and sending mail. This entire company should be ashamed of themselves

Just GRIPPO

Since the pandemic hit - things have taken a hit in every aspect of our lives,.. but when I leave off my utility payment in the drop-off box, the front of the NPU building is shameful, litter everywhere, dead plants in pots...
Where is management?, Is Norwich suffering from community blindness to this?
Ironically, I saw the pics posted in 2017... Wow!

Talk about going downhill!

( Part Two. )

Well there is something to be said for these Google reviews !
Soon after I made my original posting - the message got out. - And NPU took action!
They cleaned up the litter, and replaced the dying flowers in the planters.
But I ask : " Why does it take a public shaming to fix the most obvious of situations?"
Well, now I'm going to go out on a limb and publicly suggest to NPU that they should take the next step and actually plant a few trees in the front - and help cool the planet - or at least their section of the asphalt jungle.
( I've now added the "after" google review picture. - and changed my rating of 2 stars to 3, IF NPU wants a 5 star rating - they need to take progressive action and remove every damm utility pole that is planted in the towns sidewalks)

Jay Clark

A huge Thank you! to NPU for the help during the12-17 to 12-18 storm. When things got serious they were there to help. I've only lived in the town a few years and from what I've experienced in other towns you get what you pay for. Norwich taxes are high but you get better services. Special Thanks to Chris Riley in service and the tree crew that busted butt to clear the lines.

T M

Horrible, vile, and evil!!!!!!! The worst power company ever!!!!! They don't even deserve 1 star. They prey on the misfortune of other!!!!! Karkma will get them!!!!@

Anna Richey

Customer service representatives have no idea what they are doing. I moved out of my apartment in Norwich at the end of July 2022. It is now December of 2022 and they are STILL holding me accountable for the utility bill on the apartment. I have called them several times to take it out of my name, the current tenant has called them, and the landlord has made a visit to them. Each time they called we were told different things. First, they said to have the current tenant call to switch it into her name. Next month, I still got the bill. I called again and this time they say that the current tenant has to send in a copy of the lease with just her name on it. When I switched it to my name upon moving in, I never had to submit a lease. The current tenant did so anyways. Then the next month after that I still got another bill from them. Not sure how many different languages I have to say "I don't live there anymore" in for them to finally get the point. Of course I can't just go without paying the bill either because that would negatively affect my credit. Looks like I might be making a drive from Pennsylvania all the way back up to Norwich, Connecticut so I can march into that office myself. I won't be leaving until my name is off that utility bill.

Mimi Luna

Tina is not for costumer service. Very short and rude, hangs up before you even state your issue. for the money I pay , I should never feel disrespected or disregarded. Shameful place.

Steph Vinke

literally the worst utility company. I lived in a 1 br apartment with my partner. We used one TV and one computer among lights and heat. Our monthly bill was over $700 ALMOST EVERY MONTH. I moved across the state and larger apartment, same set up, same usage, guess how much? $50.

The only positive is the women who answer the phone listen and are apologetic. They know things are messed up but I don't think they can do anything to fix it.

if you can avoid using this company do so.